Please follow this link to create a return label within 14 days of order ship date: Return Portal.
Once you are in our Return Portal, enter your order number and the order's ship-to postal code. The next screen will display the order information and each item in the order. Select the quantity of each item to return and the reason for the return. Once your return is authorized, you will be able to print the label. If the shipping amount is greater than the refund amount and you still wish to return the item(s), you will be invoiced for the difference prior to printing the label.
Once we receive and approve the return, a refund will be issued to your original method of payment within 48 hours. The refund amount will be what you paid for the returned item(s) plus any sales tax we collected for that item minus the cost of your return shipping label. If you received free shipping on the original order, the actual shipping cost for the original order may also be deducted from your refund unless the original subtotal less the amount you paid for the returned item(s) still meets our threshold for free shipping.
*If your purchase includes an advertised free gift, the cost of the gift will be deducted from your refund if you return the rest of your purchase.
You must initiate your return within 5 days of receiving your order. Please submit pictures of the manufacturer defect and packaging using the online RMA form on our website or email to: [email protected]. Once approved, we will issue a pre-paid label for you to use. You must ship the item within 3 days of receiving the label. Once we receive and inspect the item, we will either send a like replacement or provide a full refund.
IF A RETURN DOES NOT MEET OUR CONDITIONS, the package will be refused or we will notify you of your option to have the package returned to you at your expense, or we may, at our discretion, issue a store credit and/or assess a 20% restocking fee. If you do not respond to our notification of your ineligible return within 14 days, we will consider the package as a forfeiture of items.