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PLEASE READ ALL INFORMATION CAREFULLY. If a return does not meet these conditions, you will be notified of your option to have the package returned to you at your expense, or in some instances I may offer to accept the return and assess a 20% restocking fee. If you do not respond to a notification of your ineligible return within 14 days, the package will be considered a forfeiture of items.
For defective or wrong merchandise, you must initiate your return within 5 days of receiving your order. Please submit pictures of the item as recieved, the manufacturer defect, and packaging by email to: firstname.lastname@example.org. Once approved, a pre-paid label will be issued for you to use. You must ship the item within 3 days of receiving the label. Once the item(s) has been received and inspected, either a like replacement will be sent or a full refund provided. Due to a previous issue with a dishonest customer, we will NOT ship a replacement until the original item is received.
For all other returns, you must initiate your return within 14 days of receiving your order. Follow this link to request a return label: Return Portal. You will need your order number and the order's ship-to postal code. Once your request is authorized, a pre-paid label will be issued for you to print. You must ship the item within 3 days of receiving the label. Once the return has been received and approved, a refund will be issued to your original method of payment within 48 hours. The refund amount will be what you paid for the returned item(s) plus any sales tax collected for that item minus the shipping fee for your return shipping label*.
*If your purchase included a free gift, the cost of the gift will be deducted from the refund if you return the rest of your purchase without including the free gift.