Registered Users may use the online return form (RMA) on this site for approval, provided you were logged in to your account when you placed the order and the item is eligible for return. We will generate and provide a pre-paid, insured return shipping label for you to use. You must ship the item within 3 days of receiving the label. Guests must first email us at [email protected] for approval and return instructions.
Please follow this link to create a return label within 14 days of order ship date: Return Portal.
Once you are in our Return Portal, enter your order number and the order's ship-to postal code. The next screen will display the order information and each item in the order. Select the quantity of each item to return and the reason for the return. Once your return is authorized, you will be able to print the label.
Once we receive and approve the return, a refund will be issued to your card or to your PayPal account within 48 hours. The refund amount will be what you paid for the returned item(s) minus the cost of your return label. If you received free shipping on your $50+ order, the actual shipping cost for the returned item(s) may be deducted from your refund unless the original subtotal less the amount you paid for the returned item(s) still meets the threshold for free shipping.
You must initiate your return within 5 days of receiving your order. Please submit pictures of the manufacturer defect and packaging using the online RMA form on our website or email to: [email protected]. Once approved, we will issue a pre-paid label for you to use. You must ship the item within 3 days of receiving the label. Once we receive and inspect the item, we will either send a like replacement or provide a refund.
IF A RETURN DOES NOT MEET OUR CONDITIONS, the package will be refused or we will notify you of your option to have the package returned to you at your expense, or we may, at our discretion, issue a store credit and/or assess a 20% restocking fee. If you do not respond to our notification of your ineligible return within 14 days, we will consider the package as a forfeiture of items.