PLEASE READ ALL INFORMATION CAREFULLY. If a return does not meet our conditions, we will notify you of your option to have the package returned to you at your expense, or we may, at our discretion, assess a 20% restocking fee. If you do not respond to our notification of your ineligible return within 14 days, we will consider the package as a forfeiture of items.
For defective or wrong merchandise, you must initiate your return within 5 days of receiving your order. Please submit pictures of the item as recieved, the manufacturer defect, and packaging by email to: [email protected]. Once approved, we will issue a pre-paid label for you to use. You must ship the item within 3 days of receiving the label. Once we receive and inspect the item, we will either send a like replacement or provide a full refund. Due to a recent issue with a dishonest customer, we will not ship replacements until we recieve the original item.
For all other returns, you must initiate your return within 14 days of receiving your order. Follow this link to request a return label: Return Portal. You will need your order number and the order's ship-to postal code. Once your request is authorized, we will issue a pre-paid label for you to print. You must ship the item within 3 days of receiving the label. Once we receive and approve the return, a refund will be issued to your original method of payment within 48 hours. The refund amount will be what you paid for the returned item(s) plus any sales tax we collected for that item minus a $5.00 fee for your return shipping label*.
*If your purchase included a free gift, the cost of the gift will be deducted from the refund if you return the rest of your purchase without including the free gift.