Ordering & Shipping Policy
Placing an Order
To place an order, simply add the items you wish to purchase to your cart and checkout. Enter your shipping and billing information and select a payment and shipping option. Please review all order information carefully before you click the Place Order button on the final confirmation step. Once your order is received, you will receive a confirmation email. You will also be notified when your order is shipped or if we have to cancel your order for any reason. Keep in mind that items are not taken out of inventory until after payment is confirmed, so leaving an item in your cart for an extended amount of time may result in an out of stock notification during checkout.
Once an order is placed, we are unable to change or cancel the order.
Payment Methods
We accept secure online payment via the following:
- PayPal
- Credit Card or Debit Card with Square and Stripe. We do not store credit card information on this site.
- Sezzle (minimun subtotal of $20 required)
- Pay in Person for pre-approved Friends & Family members. If you select this option and are not pre-approved, your order will be cancelled.
Shipping & Delivery
We currently ship from South Carolina to addresses in the United States (including the US Territories) and Canada.
We do our best to process and ship your order within two business days for in-stock items and within the posted time for special order items. Please note that we do not ship on Saturdays, Sundays, or US holidays. Your order should arrive in two to seven business days once shipped unless you request shipping to an APO/FPO address. Signature confirmation may be added to orders over $250 or orders sent to a P.O. Box.
We offer USPS, UPS, and FedEx shipping rates based on your location and the weight and size of the package. Keep in mind that USPS Priority ship times are estimates from the time the order is shipped and are not guaranteed by USPS. We do try to expedite the processing time for Priority mail and usually ship the same or next business day. Once we turn over the package to your selected carrier, we are not responsible for delays. If your package has not arrived within 7 days of the estimated date, email us at [email protected] and we will assist with a lost package search. If your package cannot be located or arrives damaged, we will assist with an insurance claim, provided you selected an insured option. We reserve the right to upgrade USPS Priority shipping options at no extra charge based on packaging constraints. We are not responsible for loss or damage after delivery. If your tracking shows your package as delivered and you have not received it, please contact the carrier directly.
Items marked 'Ships Free' will not affect the shipping cost when purchased with other items. If all items in your cart are marked 'Ships Free', you will have a Free Shipping option available in the list to pick from during check out. Please note that these items may ship First Class.
Items marked Special Order will ship separate from other items in your order. If you select a shipping option other than Free Shipping, only the non-special order items in your order may ship via the selected option.
We reserve the right to refuse service to customers who abuse our policies or cancel any order suspected of fraud and will do so at our discretion.
Sales Tax
We charge applicable state & local sales tax for orders shipping/delivered to addresses in South Carolina. For orders shipped to other states, you are responsible for payment of all sales taxes or other taxes.
Viewing Orders
To view a pending or past order, go to your account by clicking the "My Account" link at the top of the page or the "Sign In" link at the bottom of the page. Log in to your account with your e-mail and password. A summary of all your account information and orders will display. You can view the details of any order or change your account information.
Special Orders
Special Order items are noted on our website with the expected processing time on each product page. A tab on the page will explain more detail about the specific item. These items may ship separately from other items in your order. You will be notified of each shipment in your order when applicable. Due to the nature of the special order process, we are unable to cancel orders once submitted. You will need to wait on the item to arrive and then request a return.
Preorders & Backorders
If an item in your order is not currently available for shipment, it will either be placed on backorder or cancelled. Preorder and backordered items will be noted on our website with the expected date of arrival. However, on rare occasions they may not be. We will notify you of any delays within two days of placing your order and we do not expect delays to be more than two weeks unless noted online. We reserve the right to cancel items that are no longer available or that we cannot provide a date of arrival for. Refunds will be issues to your card or to your PayPal account. We may also ship your order in multiple packages. If you would like to cancel a backordered item, please email [email protected] and include your order number. We do not charge a restocking fee for cancellation of backorders that are not noted as such on the product detail page.
Updating Account Information
To log in to your account click the "My Account" link at the top of the page. Log into your account with your e-mail and password. A summary of all your account information and orders will display. From this page you can change the following:
- Account Information - change your password and e-mail address.
- Address Book - change your billing and shipping address.
- My Product Reviews - see reviews you have submitted. Reviews are subject to manager approval before they will display online. This will help us prevent spamming, obscenity, and ensure the review is relevant to the product being reviewed.
- My Wishlist - view your wish list.
Please note that changed information will not apply to existing orders.
